Terms of Service

Overview

Our refund and returns policy lasts 14 days. If 14 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as fresh food cannot be returned. We also do not accept products that are hazardous materials, flammable liquids, or gases.

Additional non-returnable items:

• Gift cards
• Downloadable products
• Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

• Any item not in its original condition is damaged or missing parts for reasons not due to our error.
• Any item that is returned more than 14 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain number of days.

Late or missing refunds

1. If you haven’t received a refund yet, first check your bank account again.
2. Then contact your credit card company; it may take some time before your refund is officially posted.
3. Next, contact your bank. There is often some processing time before a refund is posted.
4. Please contact us if you’ve done all of this and still have not received your refund.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver, and we will inform them about your return.

Shipping Returns

To return your product, mail it to 339 W. Mission Ave., Escondido, CA 92025.

You will be responsible for your own shipping costs to return your item. Shipping costs are non-refundable. 

The time it takes for your exchanged product to reach you may vary depending on where you live.

If you are returning more valuable items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us for questions related to refunds and returns.